Case Study: Review

Case Study: Response Preparation

With your understanding of the situation complete, you need to draft two critical communications: one to the leadership of the company, and one to hospital directors. The leadership brief should focus on strategic implications and risk management, while the hospital communication should focus on immediate corrective actions and protocol enforcement.

To save you some time, we have summarized the context of the case study below. You can use this in a new conversation with MyGPT:

SITUATION:

  • UroScan: Sotelab Pharmaceuticals’s AI tool analyzing CT urography scans for bladder cancer diagnosis
  • Project led by Marie (Medical Affairs), currently in emergency surgery
  • Current validation data shows 95% accuracy for male patients
  • Central Hospital reported 65% accuracy for female patients
  • Women’s Health Network threatens media exposure tomorrow about gender bias
  • You (Alex Jensen) are Medical Affairs manager covering for Marie

KEY STAKEHOLDERS:

  • Medical Affairs: Responsible for UroScan implementation
  • Central Hospital: First reported gender performance disparity
  • Quality Control: Reported initial 95% accuracy rates
  • Women’s Health Network: External advocacy group threatening media exposure
  • Hospital Directors: Currently using tool outside validated scope

VALIDATION APPROACH:

  • Currently in Phase 1: male-only validation
  • Male focus chosen due to historically available datasets
  • Phase 2 explicitly planned for female patient validation
  • Phase 3 planned for full deployment after equal performance verified
  • All phases require mandatory human verification of AI recommendations

IMPLEMENTATION ISSUES:

  • Multiple hospitals using tool for female patients despite scope limitations
  • Mandatory human verification protocols being bypassed
  • Tool being used outside validated parameters to reduce backlogs

KEY POINTS:

  • Performance disparity due to usage outside validated scope
  • Phased validation approach is standard clinical practice
  • Immediate action needed to enforce proper usage protocols
  • Patient safety requires following validated procedures

A. Leadership Brief

Ask MyGPT to write an email to the leadership of the company starting with:

Following the Women’s Health Network’s concerns about UroScan, I want to clarify our position and planned actions…

B. Hospital Directors

Ask MyGPT to write an email to hospital directors starting with:

Effective immediately, we require urgent changes to UroScan usage protocols…